Frequently Asked Questions (FAQs)

What products do you sell?

We offer premium quality dupattas in a variety of fabrics, colors, and styles designed for casual, formal, and festive wear.

Do the colors exactly match the pictures?

We try our best to display accurate product colors. However, slight color variations may occur due to lighting, photography, and screen settings.

What are your shipping charges?

We charge a flat shipping rate of Rs. 250 all over Pakistan.

Do you offer free shipping?

Yes, free shipping is available on:

• All prepaid orders

• Orders above Rs. 5,000

How long does delivery take?

Orders are usually delivered within 3–5 business days.

What payment methods do you accept?

We accept Cash on Delivery (COD) and prepaid payments through available payment methods on our website.

Can I return or exchange my order?

Returns or exchanges are only accepted if the item received is defective, damaged, or incorrect due to our fault.

What is required for a claim?

To claim a damaged or wrong item:

• You must contact us within 24 hours of delivery

• A proper unboxing/opening video is required as proof

Are returns accepted without an unboxing video?

No, claims without an unboxing video may not be accepted.

Can I cancel my order?

Orders can only be canceled before they are shipped.

How can I contact customer support?

You can contact us through WhatsApp for any support or queries.

Do you accept customization requests?

Yes, for any customization requests, you can contact us directly on WhatsApp.

Where can I get further information?

For further details, order help, or inquiries, please contact us on WhatsApp.